#LumityCollective Rewards

Earn points every time you shop, both on one-time purchases and subscriptions - allowing you to unlock our expert-approved range of best-selling Lumity products, to enjoy (for free!) as part of your daily wellness routine. Members of the #LumityCollective will also gain exclusive access to our Re...

How do I earn #LumityCollective Rewards points?

You will earn 5 points for every £1 you spend, there are other ways to earn points that don't require you to spend money such as celebrating a birthday or sharing, liking and following @lumitylife on Facebook and Instagram.

How do I access my #LumityCollective Rewards?

You can access your #LumityCollective Rewards by clicking on this link. Once logged in you will be able to see your available rewards in the pop up in the bottom right of the page. Of course, if you need any assistance, please do reach out to our dedicated Client Care team on 0800 652 8678 or by ...

How do I keep track of the #LumityCollective Rewards points I have earned?

You can log in to your account here and select #LumityCollective Rewards from the menu to see your points balance, ways to earn, ways to redeem and your unique referral code!

How do I redeem a #LumityCollective Rewards item?

To exchange your #LumityCollective Rewards points for a free product log in to your account and scroll down to the 'Points for Products' section. Select the product that you would like to redeem and copy the voucher code provided. Add the product to basket by clicking the basket icon, you can th...

Can I redeem more than one #LumityCollective Rewards item at a time?

As per the Terms and Conditions, only one reward can be redeemed per transaction. We are more than happy to add a rewards item to an upcoming subscription order to avoid any addtional postage charges. If you would like us to do this, simply reach out to our dedicated Client Care team on 0800 652 ...

Can I add my reward product to come with my next order?

Absolutely, all we kindly ask is that you give us one working day's notice to make any amendments to an upcoming subscription order. Please reach out to our dedicated Client Care team on 0800 652 8678 or by email help.uk@lumitylife.com and a member of our team will be delighted to arrange this fo...

Do my #LumityCollective Rewards points expire?

Your #LumityCollective Rewards Points will expire after 12 months. If you convert your points into a loyalty voucher it will expire after 3 months. Make sure you are signed up to receive emails from us to so that we can let you know when your points are expiring.

How many times can I redeem the same reward?

Every time you have enough points, you can redeem these on the reward of your choice. Please note, only one rewards redemption code or promotional code can be used per transaction and postage costs do apply. If you would like to add a reward to an upcoming subscription order, please get in touch ...

I've changed my mind, can I pick a different Reward?

No problem! Our Client Care team will be happy to help you with this. Please contact us on 0800 652 8678 or help.uk@lumitylife.com

I had my birthday, but did not recieve any extra rewards points?

To receive your #LumityCollective birthday reward points, you must have registered your birthday on your account 30 days prior to your birth date. Missed the deadline? Don’t worry, our Client Care team will be happy to help you make sure you get your points. Please contact us on 0800 652 8678 or ...

How do I refer a friend to Lumity?

Simply pop your friend or family members email address in here, this will then gift your friends and family with £40 off their first subscription, and as a thank you, for every successful referral you make, we'll give you £40 to use on your next subscription. Once your friend or family member has...

I have referred my friend but have not recieved my reward, why is this?

The person you referred must purchase a subscription to the Morning and Night supplement and have used their unique referral code, which they will have received through your unique referral link. This code cannot be used in conjunction with any other promotion at checkout. We are more than happy ...

Why am I not able to exchange #LumityCollective Rewards points for more than a £20 loyalty voucher?

LumityCollective Rewards points can be exchanged for loyalty vouchers up to the value of £20, this voucher can then be applied to an upcoming subscription order or used to purchase other Lumity items on site. Just to note, only one loyalty voucher can be applied per transaction.

How do I earn #LumityCollective Rewards points?

Dependant on your tier you will earn 1-5 points for every £1 you spend, there are other ways to earn points that don't require you to spend money such as celebrating a birthday or sharing, liking and following @lumitylife on Facebook and Instagram. #LumityCollective Rewards points can be used to ...

How do I find my unused loyalty voucher?

If you exchanged your points for a loyalty voucher after 1st July 2024 you can locate your loyalty voucher by clicking the Rewards History button above. If you exchanged your points for a loyalty voucher before 1st July 2024 please contact our dedicated Client Care team on 0800 652 8678 or by em...

How do I move up a tier?

#LumityCollective Rewards has 3 tiers. You will join as a 'Member' and can move up through the tiers based on becoming a subsriber of ours and having a £650 annual spend, you can see our tiers below: Tier 1: Member - Unlocked on signing up to the programme £1 spent = 1 point Redeem rewards for p...

How many #LumityCollective Rewards Points do I need to claim a voucher?

We've changed the way our rewards work to better suit you! You can now redeem any points balance to get money off your order. Simply log in to your account and then scroll down to the 'Exchange Points' section to exchange your points for a gift voucher.