Orders, Shipping & Returns

  • How can I check the status of my delivery/order?

    You can check the status of an order at any time by logging into your account here. Once logged in, you can then navigate to the Orders tab on the left hand side. From here, simply click the order you would like to check the status of. Alternatively, you can reach out to our dedicated Client Care...

  • How do I return an item?

    We are happy to exchange or refund any product returned to us in its original packaging, unopened and unused. Please contact our Client Care Team to notify us of your return. If you would like to return an item for an exchange or refund, you must notify us within 14 days of receiving your order. ...

  • What countries do you ship to?

    We deliver to the following countries: European Union (excluding Austria, Malta, Cyprus and certain Islands - Azores, Madeira, Canary and Balearic Islands) Australia* Liechtenstein Qatar Channel Isles United Arab Emirates Singapore Hong Kong United Kingdom Switzerland Iceland Monaco Isle of Man N...

  • How long does delivery take?

    UK orders are shipped using Royal Mail standard delivery service and are aimed to be delivered in 2-3 working days. For EU deliveries, please allow 3-7 working days, and for the Rest of the World deliveries, please allow 10-14 working days.

  • Can I make an amendment to an order that has been placed?

    Unfortunately once an order has been placed, it is not possible to make amendments to the order details. Please reach out to Client Care on 0800 652 8678 and the team will do their best to assist you, however we cannot guarantee that it will be possible to make a change as we work on a very effic...

  • Can you arrange express delivery?

    Should you require express delivery, please contact our Client Care team before purchase for assistance. You can reach our dedicated Client Care team on 0800 652 8678 or help.uk@lumitylife.com and a member of the team will be delighted to assist.

  • Who do Lumity ship with?

    We ship via Green Fulfilment for all UK and non-EU customers using Royal Mail standard delivery services. We aim to deliver UK orders within 2-3 working days and international orders within 10-14 days. For EU customers, we ship via The Distribution Solution in Northern Ireland using FedEx or AnPo...

  • Where is my order shipped from?

    All orders to countries within the European Union are shipped from Northern Ireland by our shipping partner The Distribution Solution. Orders to the United Kingdom, Australia, Liechtenstein, Qatar, Channel Isles, United Arab Emirates, Singapore, Hong Kong, Switzerland, Iceland, Monaco, Isle of Ma...

  • Is there any duty payable once my order reaches me?

    If your delivery address is outside of the UK or EU, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

  • What if I am not at home when my delivery is scheduled?

    Should you not be at home, our Morning & Night refill pouches are designed to fit through your standard size letterbox. If your order is too big, you may choose for your parcel to be left at a safe place, reschedule delivery, or pick it up from your local Post Office.

  • What payment methods do you accept?

    We accept the following cards for subscription purchases: Visa, Mastercard and American Express. In addition, you may pay via Paypal or Apple Pay if this is the method chosen at the point of purchase. It is not possible to add Paypal or Apple Pay as the payment method to an existing subscription ...

  • Report problem with your order

    Please contact our dedicated Client Care team on 0800 652 8678 or help.uk@lumitylife.com and a member of our team will be delighted to assist you with any issue you may be experiencing.

  • When will my refund be processed?

    Once we have received your return, please allow 3-5 working days for your refund to settle in the account used to complete your purchase.

  • How much does shipping cost?

    Shipping to the UK is free when you subscribe or spend over £100. Shipping on non-subscription orders under £100 is charged at £3.95. Details and pricing on shipping to destinations outside of the UK can be found here https://lumitylife.co.uk/pages/shipping-delivery.