Account & Subscriptions

Your payment details can be updated quickly and securely by logging into your account. Once logged in, click on 'My subscriptions' > 'Address & Payment details' > 'Manage Payment Methods', where you can edit your payment method. If you require any assistance updating your payment meth...

I have a subscription, but cannot access my account?

When purchasing a Lumity subscription, an account invitation will be sent to the email address used at checkout. If your account has not been activated, you will receive an error message when you try to log in or reset your password, as shown below. Simply click the "Get started" button and crea...

How do I reset my password?

You can quickly and easily reset your account password through this link. If you have a subscription but are unable to access your account or reset your password, please see I have a subscription, but cannot access my account? If you are still having trouble resetting your password or accessing...

How do I change my subscription charge date?

An upcoming charge date can be amended by logging into your online account. Once logged in, click on 'My subscriptions' > 'View Your Next Order' > 'Reschedule', where you can select your preferred charge date. If you require any assistance updating or fixing your charge date, please do no...

How do I change my shipping address?

Your shipping address can be updated by logging into your account. Once logged in, click on 'My subscriptions' > 'Address & Payment details' > 'Manage Addresses', you can then add or amend an existing address for future deliveries. If you require any assistance in updating your addres...

Can I pause my subscription?

Our subscriptions are fully flexible to meet your needs and can be paused for up to 12 weeks. We understand that sometimes there is need for a longer break, so please get in touch with our Client Care team to discuss your requirements. You can reach us at help.uk@lumitylife.com, or on 0800 652 8...

How do I cancel my subscription?

We are sorry you are considering cancelling your subscription. Our subscriptions are fully flexible; we can pause, amend your charge date or the frequency at which your orders come. Please get in touch with our friendly Client Care Team who will be happy to make any adjustments you may need. You...

How do I update my email address?

To update the email address on your account, please contact our Client Care team here, or on 0800 652 8678. Need assistance logging in? Please see this article.

How do I change my billing details?

You can update your billing address and/or payment method by logging into your customer portal, navigating to the manage subscription tab on the lefthand side and then to the address and payment details tab on the right. Our dedicated Client Care team can also make these amendments on your behalf...

Can I change/cancel an upcoming order?

You can manage your subscription by logging into your customer portal and navigating to the Manage Subscriptions section where you can update your upcoming order date. You can also reach out to our dedicated Client Care team on 0800 652 8678 or help.uk@lumitylife.com who will be delighted to assi...

I have received an order confirmation for an order I did not place, why is this?

It sounds like when you originally purchased your item you selected our Subscribe and Save option rather than our one-time purchase option. Our subscription customers benefit from a lower price for their items as well as free delivery on subscription orders. You can make and amendments or cancel ...

I have too many Morning or Night supplement pouches, can you help?

We would love to help get your Morning & Night supplement supply back in sync! We can arrange to send individual Morning or Night pouches in place of your usual order. To give you time to get caught up, we can skip any subsequent orders required. Please get in touch at help.uk@lumitylife.com...

I need new glass bottles, can I order a set?

That is no problem at all. We can arrange to replace your glass bottles for you, simply reach out to our dedicated Client Care team on 0800 652 8678 or help.uk@lumitylife.com who will be delighted to arrange for replacement bottles to be sent out to you as soon as possible.

Can I swap my subscription plan from a 4 week plan to a 12 week plan?

Of course! A 12 week recurring subscription is the most cost effective and sustainable way to enjoy our Morning & Night supplement. Switching is simple, please contact our Client Care Team who will be happy to assist you on help.uk@lumitylife.com or 0800 652 8678.

Can I try Lumity without subscribing?

Yes, you are able to purchase any Lumity product without a subscription by opting for the One-Time Purchase option on the purchase page. When you are ready to subscribe, you can purchase a subscription on your chosen frequency, and gain all of the exclusive subscriber benefits!